We’re going to start off with a strong declaration: Providing 24/7 live chat support should absolutely be a priority for your ecommerce business. You may have the coolest product, the most modern website, and the most eye-catching marketing campaign, but if your customer service is lacking, your ecommerce venture might be doomed before it gets off the ground. After all, 96% of customers claim that customer service is an integral part to either making or breaking their loyalty to any given brand. Although writing emails or filling out the form can technically get the job done, if you really want to stand out from the crowd and give your customers peace of mind, offering round-the-clock support through a convenient free chat online will go a long way towards putting your company ahead of the competition.
It’s a way to simplify your customers’ shopping journeys, solve problems, and answer any questions they might have. It’s a way to support the people who are most responsible for the health and success of your business. And what’s more, customers differentiate between brands by their mastery of customer service best practices. Delivering great customer service can make the difference between a customer buying from your brand only once, and returning again and again to buy from your shop.
Think back to when you were a teenager spending a lot of time in free online chat rooms. When you had a question, there was someone online to immediately answer and get you the help you needed, right? Live chat is the same principle. When you outsource to a customer service company, they provide the software and infrastructure for the maintenance of online free chat rooms and employ representatives that can answer your customers’ questions any time of the day or night. You may already have access to Amazon online chat or Shopify online chat depending on whether you sell product through these outlets.
We here at P2Pseller are happy to offer customer service advice to make your ecommerce selling life as smooth and simple as humanly possible. But in our opinion, good relations with your buyers begins with top-class fulfillment. The fewer delays there are, the fewer delays you’ll have to explain. Register a free account with us today to browse the full extent of our offerings and see what we can do for you and your business. We’d be ecstatic to partner with you and have you on board for the ecommerce revolution.