Omnichannel customer support: a master class

By Oleg Mikhailenko
Published in Solutions
June 29, 2022
2 min read
Omnichannel customer support: a master class

It’s no secret that customer support is one of the most deceptively important aspects of running an ecommerce business. From the robust customer support for Amazon shoppers to Shopify customer support that offers round-the-clock assistance, it’s clear that excellent customer relations make a huge difference when it comes to sales and having buyers return over and over again. Read on to discover how to access the support lines for large companies, both in case you happen to need them and so you can take inspiration for your own business.

Vivint customer support

Vivint offers a dedicated helpline for both US and Canadian customers. There’s also a handy chat function in case you’re unable to make a phone call or simply dislike talking on the phone.

Linkedin customer support

Linkedin offers both live chat and support ticket functions. Note that they do not offer phone support. Anyone offering phone support is not affiliated with Linkedin.

Stubhub customer support

Alongside an FAQ and community section where users can ask and answer questions, Stubhub offers a toll-free helpline for US and Canadian customers.

IRS customer support

Even though it’s not entirely accurate for any of us to be called the IRS’ “customers”, the Internal Revenue Service offers dedicated phone support from 7am to 7pm local time. There’s also a robust FAQ and tax filing instructions available on their website.

Chime customer support

Chime offers a dedicated helpline 24 hours a day, 7 days a week for all questions and support requests.

Beachbody customer support

Beachbody not only offers support directly from your online account, but also maintains a phone number for customer support requests.

Whitepages customer support

Whitepages offers a handy FAQ as well as a toll-free phone number for all requests and questions.

In conclusion

96% of customers claim that customer service is an integral part to either making or breaking their loyalty to any given brand. It’s not difficult to consistently deliver customer satisfaction and provide the best client service on the market. Many brands are offering 24-hour support, so much so that it’s becoming an expectation among customers.

We here at P2Pseller are happy to present these customer service tactics to make your ecommerce selling life as smooth and simple as humanly possible. But in our opinion, good relations with your buyers begins with top-class fulfillment. The fewer delays there are, the fewer delays you’ll have to explain. Register a free account with us today to browse the full extent of our offerings and see what we can do for you and your business. We’d be ecstatic to partner with you and have you on board for the ecommerce revolution.


Tags

#customerservice#customersupport#customerservicerepresentative
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Oleg Mikhailenko

Co-Founder, CEO P2Pseller

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